From gadgets to clothes, from toiletries to food items- there isn’t a single thing that you cannot buy online these days. Everything you want is just a touch away and the increase in the number of online shopping sites has made all of it just easier. Well, here’s the catch, the more is the number of online shopping sites, the more are the number of competitors. Before we jump on to how we can be better than everybody else in the business, we need to go through the aspects that decide one’s shopping experience.
Apart from the quality of the product that you deliver to your customer, there are certain other things that you might want to consider, like the time at which the product is delivered, tracking the product after it is shipped, notifying your customers about the location of their products and of course your delivery charges. Keeping these in mind, the following are a few steps that you could implement to improve your parcel delivery system.
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Analyze your shipping services:
Try getting into the shoes of a customer and have an alternate perspective towards the shipping services you provide. Try finding out areas, where there is scope for improvement and what measures you could follow to satisfy your customers better.
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Easy communication:
All the discounts and offers that you provide your customers with must be written in a manner that is easy to understand. The more you complicate it, the more it will annoy your customer and that isn’t something you’d be willing to face.
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Post-purchase experience:
The period between purchasing a product and its delivery to the customer is filled with excitement. What you could do to maintain the excitement is sending emails and text messages to them, regarding their product, its location, and its shipping. Parcel tracking could be tedious if the customer is made to carry it out all by themselves, but if you do the needful from your end, it could impress a lot of customers and improve their shopping experience.
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Precision in delivery date:
It wouldn’t be a task for you to get a hand on the parcel delivery data. Analyzing this data could give you a better idea of which packages could probably be delivered on which date, depending upon how far the delivery location is from the carrier’s location.
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Delivery experience management:
There could be several obstacles that could get in the way of smooth and quick delivery. To fix these problems, you need to be in proper contact with your customers. It must be noted that the customer’s problems about delivery must be fixed or at least addressed as soon as possible, or it could push the customer away.
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Planning budget and shipping costs:
One must look deeply and precisely into the factors affecting the delivery charges, like shipping cost per unit or shipping cost depending upon the revenue generated. Fraction of the product price that goes into shipping charges shall be calculated, and if they aren’t reason enough, the brand should start considering other options for shipment and delivery of the products.
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Try new carriers:
Changing the entire delivery unit could be a big decision. Hence, what you could do to make it gradual and easier is that you could choose a section of parcels to be delivered and assign their delivery to a new delivery firm or carriers. In this way, you could test various carriers and then choose the best ones.
AliExpress is one of the leading parcel delivery systems functional across the country that makes parcel tracking and parcel delivery smoother than before and gives the customers a better shopping experience.
