The Internet of Things (IoT) is increasing the communication between people and devices in a digital environment for interactive information sharing, and AI has enveloped the way we make everything Intelligent.
AI is supporting humans in making better use of resources, right from facial recognition to chatbot. Industry-wide digital transformation is being powered by the use of machines that are infused with human intelligence. Not only is it automating operations, but is also trying to bridge the gap between machines and humans.
Artificial intelligence is improving at many human tasks, sparking reasonable concerns that AI will eventually trade human labor across the economy. But that isn’t the only or even most plausible scenario. Never before have humans or computer tools been so receptive to one another. While AI will change the way work is done, it will have a greater impact on enhancing and supplementing human capabilities rather than replacing them.
Companies must understand how humans can most successfully complement machines, how machines can improve what humans execute effectively, and how to restructure business processes to accommodate the partnership in order to fully benefit from this human-machine collaboration.
Leveraging humans to develop relationships based on empathy and algorithms to help automate procedures while infusing a feeling of human-like expertise and contextual awareness – this will completely transform the way we work and the environment we operate in. Productivity could be boosted by effective human-machine partnerships.
Human-Machine Partnership
Humans must fulfill three critical functions. They must enable machines to perform precise jobs, explain the results of those activities, particularly when the conclusions are unexpected or disputed, and ensure that machines are used responsibly. Here’s how humans assisting the machine module works:
· Training: Machine-learning programs must be taught the job for which they were built. Massive training data sets are accumulated in this attempt to educate machine-translation applications on how to handle idiomatic language, diagnostic apps on how to detect disease, and predictive analytics engines on how to help people make better financial decisions, for example.
Furthermore, AI systems must be taught how to connect with humans in the most effective way possible. Cortana, Microsoft’s AI assistant, is a perfect example. The bot has undergone considerable training to achieve the ideal personality: assertive, kind, and supportive without being aggressive.
· Explanation: As AIs form opinions through increasingly opaque procedures, they need human specialists in the subject to explain their actions to non-expert individuals. These explainers are especially crucial in evidence-based industries like law and medicine, for which a practitioner has to know how an AI assessed inputs in a sentencing or medical prescription, for example. Numerous companies leverage data visualization consulting services to interpret data easily and appealingly.
· Ensuring sustainability: Companies require initiators in addition to professionals who can explain AI outcomes. These are employees who constantly work to ensure that AI systems are running efficiently, ethically, and judiciously.
Machine-Human Partnership
Humans can improve their abilities in three ways, thanks to smart machines. They can boost cognitive capacities, connect with customers and employees, enabling time for higher-level duties, and represent human qualities to increase physical capabilities. Here’s how the machines assisting humans module works:
· Amplification: By delivering the necessary details at the right moment, artificial intelligence can help us improve our analytic and decision-making abilities. This, in return, has the potential to boost creativity. For example, an employee might provide an AI tool or app with product criteria.
The technology then generates thousands of concepts that satisfy those requirements, often prompting new ideas that the creator hadn’t considered before. This support allows the employee to focus on skills that are unique to humans. In today’s consumer-centric business models, data and analytics are the propellants. Among the top AI trends to watch in 2021 are Customer Data Platforms. Using this data, and combining the power of AI can help businesses in enhancing growth and productivity.
· Interaction: Companies may use human-machine collaboration to communicate with employees and consumers in new and more successful ways. For example, AI agents like Cortana can assist communication between individuals or on their behalf, such as capturing a meeting and providing a speech version to those who couldn’t attend. When such tasks can easily be handled by machines, employees can focus on more contentious decisions.
· Transforming business: Operations must be altered in order to maximize the value of AI. To do so, businesses must first identify and characterize a problem area in their operations. A variety of new AI and advanced data visualization tools can aid in the discovery of previously unnoticed problems that can be solved using AI. Companies must co-create a strategy, in which stakeholders visualize how they might collaborate with AI technologies to optimize a process. A completely automated digital transformation allows businesses to engage in legacy modernization at their preferred speed.
· Speed: For some corporate activities, speed is crucial. The identification of card fraudulent activity is one such procedure. Companies only have seconds to react whether or not to approve a transaction. If it’s a hoax, they’ll very certainly have to bear the loss. However, if they refuse a legal transaction, they will forfeit the charge and enrage the customer. Since one of the top AI trends in 2021 is digital banking, most financial institutions have created an AI-based solution to boost fraud detection speed and efficiency.
Every day, the AI analyzes and evaluates millions of transactions, utilizing information such as purchasing location, consumer behavior, IP addresses, and other relevant information to spot even the slightest hints that indicate suspected fraud.
· Personalization: The true essence of marketing is providing clients with uniquely tailored experiences. Such customization can now be done with previously unfathomable precision and on a massive scale thanks to AI. Humans use their intuition and judgement to make a recommendation or choose the best fit from a range of options, while AI technology filters through and processing massive quantities of data to advocate certain solutions or behaviors.
Some of the top AI trends that are here to stay are voice and language-driven AI, AI and cloud collaboration, legacy application modernization, cybersecurity and AI, the popularity of AIOps, and adoption of AI in the IT industry, to name just a few.
The best way to address artificial intelligence adoption in a business is to look at it comprehensively rather than seeing machines and humans as separate entities. During the pandemic, as we face a workplace that is vastly different from the one we are accustomed to, the latest trend of AI will assist us in surviving times of uncertainty.
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