QuickBooks software is loaded with useful tools, features, and functionalities. It provides amazing features that allow users to manage all accounting and financial activities while saving money and time. However, issues such as Quickbooks Error 12031 can occur when users try to update the application or the payroll service.
This irritating and confusing error is primarily prompted by a network timeout and a bad internet service. However, if you have internet connection issues, then you will not only get error 12031 but also other banking issues.
Users are recommended to repair this error quickly, otherwise, it starts affecting your files and data. In this helpful article, we’ll explain all about Error 12031, including why it occurs and the best troubleshooting methods.
Reasons Behind Error Quickbooks 12031
This error occurs due to multiple reasons listed below:
- Incorrect network configuration with unstable internet setup.
- Internet Explorer is not your default browser.
- Invalid SSL configuration.
- The firewall setup is done in an improper way.
- Third-party apps are obstructing the communication path of QuickBooks and the server.
- Wrong setup settings.
- Virus attacks.
- Network timeout error limits the QuickBooks software.
Troubleshooting QB Error Code 12031: Permanent Techniques
The Quickbooks Error 12031 is easy to fix but with correct solutions only. Below here we have explained both automatic and manual techniques to resolve the error. Check them out:
Solution 1: QuickBooks Connection Diagnostic Tool
- For this method, visit Intuit site.
- Download “QB Connection Diagnostic Tool”.
- After that, follow the instructions that are popping on the display to install it.
- Approve the license agreement by clicking “Yes” and then tap on “Finish”.
- Now, open the tool. Hover to “Test Connectivity”.
- Under it, click “Browse” and pick the company file from where you had kept it.
- Thereafter, click on the specific files.
- Finally, tap on “Test Connectivity”.
Within a few moments, QuickBooks error code 12031 won’t exist anymore.
Solution 2: Configuration of SSL and TLS Setup
These settings are important for Quickbooks connectivity. For configuring the settings, the steps are:
- Firstly, go to “Internet Explorer”.
- Now, click on “Internet”.
- Thereafter tap on “Advanced”.
- Then, it will be easy for you to modify the TLS and SSL settings.
- Finally, tap on “OK” for applying the changes.
These changes will repair the error, however, if you are still unsatisfied then follow the technique described below.
Solution 3: Update Quickbooks Software
- Firstly, open Quickbooks on your system.
- Thereafter, go to “Help”.
- Under it, click “Update Quickbooks”.
- Once done, the latest available updates will show up in a list.
- Select the newest version and install it.
After installation, just restart the PC and verify that the error is not present anymore.
Solution 4: Establish A Solid Internet Connection Setup
- Firstly, open Quickbooks and hover to “Help”. Tap on it.
- Inside “Help”, click “Internet Connection Setup”.
- Then click “My computer’s Connection”.
- This will access “Internet”
- Lastly, tap on “Next” and then “Done” to finish the setup.
Now, you have completed the Internet connection setup.
Solution 5: Change the Firewall Configuration
- Click on “Start”.
- Then tap on its “Search Field”. There write “Firewall”. Hit “Enter”.
- Now hover to “Windows Firewall”.
- Inside it, click “Allow Program/Feature”.
- Then navigate to “Change Settings”. After doing that, a window will show up.
Lastly, configure the firewall in QuickBooks by checking all the boxes.
Solution 6: Network Data File Rename
The next step is renaming the.ND files to repair the Quickbooks Error 12031 and the steps are:
- Find your company file folder.
- Look for the files having.ND extensions.
- Thereafter click “Rename” after right-tapping from your mouse on that particular file.
- Now include .old extension in your file name, like Quickbooksreporttax.qbw.nd.old.
Solution 7: Updating Quickbooks Payroll Services
To update QB payroll services, the steps are:
- Tap on the QB icon on your desktop for launching it.
- Select “Menu”.
- Inside it, hover to “Internet Connection”.
- Then choose “Internet Properties”.
- Thereafter, click “Advanced”.
- Modify the Advanced Settings as needed.
- Tap on “Apply” and hit “OK” for applying all the changes.
- Close the window and close the active programs.
- Then open QB once again and update its payroll feature.
Solution 8: Use Safe Mode to Access Quickbooks Software
This technique will help with the process of downloading Quickbooks Update software using Safe Mode. Follow the method below:
- Modify the system settings into the Safe Mode.
- Then hold “Windows + I” to access Settings.
- Click “Update & Security”.
- Now hit “Recovery Settings”.
- Inside “Recovery Settings”, hover to “Advanced Startup”.
- After that click “Restart Now”.
- Thereafter, a dialog box is going to cover the screen with “Choose an Option”. Tap on it.
- Then click “Troubleshoot” & click “Advanced”.
- Moving on, tap on “Startup Settings”.
- Choose “Restart” then enter your Bitlocker Recovery Key.
- Once done, the system will auto-restart and the screen will show multiple options.
- Choose “4” or “F4” from the keyboard to use the Safe Mode.
- If you are connected with the Internet, then select “5” or “F5” for enabling the Safe Mode along with Networking.
- Finally, download QB software.
Ending Words
This article provides a detailed guide to all elements related to QuickBooks Error 12031 and simple troubleshooting steps. You also want to know about Quickbooks update error 15311.
We believe that our information was useful to you and you no longer are having issues with the software or payroll update.
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