‘‘Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.’’
—Donald Porter
From the business’s perception, customers of all ages matter. However, nowadays, it is extremely important for companies to keep millennial customers happy as the latter buy more products as compared to ‘Generation X.’
But meeting millennial customers’ expectations isn’t a cakewalk as it is significant for businesses to do the best during support service interactions. To stay away from the hassle of customer defection, organisations generally approach reputed call centre outsourcing companies.
With the help of below-given pointers, we are about to give some crucial tips that would tell how to keep millennial customers happy. So, let’s begin:
Be available 24/7
At the present time, customers of all ages want companies to be present round-the-clock so that satisfactory resolutions can be availed at any time. When it comes to keeping millennial customers happy, offering 24/7 is the only choice that business owners have got because patience isn’t the strongest virtue of the former.
However, providing impeccable solutions 24/7 is nothing less than a daunting task as it demands complete attention and huge money investment. This will not only distract from core competencies but also affect the business’s bottom line. Here, taking the help of reputed call centre outsourcing companies could be a wise decision for business owners.
But if you still insist to handle customer service queries on your own, make sure that you have these two resources at your disposal:
- Cutting-edge technology.
- A team of proficient customer service reps.
Personalised resolutions
To keep millennial customers satisfied, it is vital for businesses to provide phenomenal support experience every time. With time, offering personalised solutions has become a significant task. It is so because that time has passed when only providing prompt support service was enough to bring a smile to customers’ face.
Nowadays, millennial customers expect the company to offer swift solutions in a personalised manner. To render personalised support service, it is paramount to keep the record of customers’ contact information, previous interaction history, etc. In addition, it is believed that a business’s brand image somewhere depends on how well customer data is kept.
Therefore, if you want to win millennial customers’ hearts, maintain your CRM (customer relationship management) system to perfection.
Bring live chat support service to the table
The telephone medium has always got preference from customers because it gives the personal touch. In this modern era, however, millennial customers choose live chat support medium over the voice channel. Why is it so? Well, the two most cited reasons behind why telephone dais doesn’t get preference from ‘Generation Y’ are:
- Poor response time.
- High resolution time.
While live chat support channel has better response and resolution time than the voice platform. Thus, if you want to keep business’s credibility secured, offer quality live chat support service during customer interactions. Or you can take the help of call centre outsourcing companies for the same.
