A maintenance service provider works under the constant pressure of driving productivity among his technicians so that downtime can be reduced and the client can be satisfied. To achieve the desired outcome, the on-duty field technicians need to be provided with technical support that can help them become more productive in their job roles. The right kind of technical support can automate the repetitive processes that if left for manual handling then becomes the cause of productivity leaks among the technicians. For instance, a technician’s job is to troubleshoot a problem, but to render the service, he also needs to perform corresponding activities like traveling to the job sites, managing his timeline as per his schedule calendar, timesheet filling and reporting, self-service, etc.
These corresponding processes are crucial for achieving accuracy and sophistication in the actual act of maintenance service delivery, but it is also true that these operational processes kill the productive hours of the technicians. These repetitive tasks can be automated, and this way it will save valuable time for the technician; also automation ensures more accuracy in processes To achieve the desired automation, there is no need of doing something highly fancy, even small scale businesses that function with limited resources and strict budget can bring in automation in their field operations with the aid of maintenance management software.
How a maintenance management software drives productivity among field technicians?
Starting from job scheduling & dispatching to route planning, communication to data collaboration, reporting to performance tracking, inventory management to client relation management, maintenance management software suites supercharge a range of field operations by powering them with automation. For instance, the software can use GPS tracking and automatically identify the nearest available technician for a job based on location proximity. Also, it can mine the enterprise data and further filter the technicians based on their skill sets, service records, clients’ preferences, and thus always schedule and dispatch the right technician for the right job. This way the software improves the first visit effectiveness.
Through features like GPS tracking of live locations, time tracking, real-time collaboration, the service manager gets real-time visibility into field activities. He can stay well-informed about the job-status of each technician and thus better manage the service requests. The transparency and field visibility improve accountability among the service team.
Also, the software functions as a cloud-based database that facilities seamless data collaboration among the team members from any remote location. Even the communication among the team members can be improved as the software sends automated messages to the stakeholders, keeping them timely informed.
Conclusion
While improving profits is the goal of the maintenance business, there is a chain of interlinked aspects that eventually leads to increased profit-making. The service providers first need to set a system that drives productivity and efficiency among the service team; an efficient service team will render the services with more accuracy and on-time; an efficient team will be more capable of addressing the problems of the clients and reduce their downtime; this way client experience can be improved, which eventually uplifts the brand value of the business and start attracting more business opportunities; as service demands increases, the maintenance service providers further needs to streamline his processes and overcome field operational challenges to handle the increased service requests with the same degree of accuracy and efficiency.
Maintenance management system software suites are designed to drive efficiency throughout the service delivery chain; it is an end-to-end solution that cares for every aspect of the field operation cycle.
